Sapling is an AI-powered writing assistant and communication platform that helps customer-facing teams compose personalized responses more efficiently through real-time suggestions, autocomplete, and quality improvement features.

banner
What is Sapling
Sapling, founded in 2019 and based in San Francisco, is a language model platform developed by former engineers and researchers from Berkeley, Google, Meta, and Stanford. It serves as an AI assistant for business communication, designed specifically for enterprise applications and customer-facing teams. The platform integrates with various CRMs and messaging platforms, offering both pre-built integrations and developer API/SDK options for customized implementations.
Key Features of Sapling
Sapling is an AI-powered language model copilot designed for customer-facing teams that integrates with CRMs and messaging platforms. It offers real-time response suggestions, autocomplete functionality, grammar checking, and knowledge management capabilities to improve communication efficiency and quality. The platform includes advanced features like conversational insights, enterprise-grade security, and seamless integration with popular business tools. Sapling Suggest™: Provides real-time response suggestions from a team response bank, allowing agents to quickly respond to customer inquiries with relevant, pre-approved content Autocomplete Everywhere™: Deep learning-powered autocomplete suggestions across messaging platforms with snippet macros for quick insertion of common responses Advanced Grammar Checking: Catches 60% more language quality issues than other tools using machine learning trained on millions of English sentences, with quality scoring and error reports Knowledge Distribution System: Centralized snippet library accessible across web applications with fast search capabilities for compliance, upselling, training, and onboarding
Use Cases
Customer Support Teams: Enables support agents to respond faster and more accurately to customer inquiries while maintaining consistent communication quality Sales Teams: Helps sales representatives compose personalized responses and maintain professional communication with prospects across different platforms Enterprise Communication: Provides organizations with secure, compliant, and efficient communication tools while maintaining quality standards across teams
Pros
Quick two-click installation and easy integration with existing platforms Enterprise-grade security features including encryption and PII redaction Comprehensive analytics and insights for team performance monitoring
Cons
Subscription costs may be high for smaller businesses Learning curve to fully utilize all features Some users report occasional unreliable results in AI detection capabilities
How to Use Sapling
Sign up for an account: Register for a Sapling account using your email address. A free trial of Sapling Pro is available for 1 month with no credit card required. Install the browser extension: Install Sapling's browser extension to use it across different websites and platforms. This enables grammar checking, autocomplete, and other features. Connect to your platforms: Integrate Sapling with your existing tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, or Twilio Flex through their available integrations. Set up snippets library: Create and organize commonly used responses in the snippets library for quick access. These can be inserted using text expansion shortcuts/macros. Enable Sapling Suggest: Activate Sapling Suggest to get real-time response suggestions from your team's response bank while chatting with customers. Use Autocomplete Everywhere: While typing, use the [tab] or [`] key to accept AI-powered autocomplete suggestions that appear across your messaging platforms. Monitor grammar and language quality: Review and accept Sapling's grammar and spelling suggestions that appear underlined in red to maintain professional communication. Access analytics and insights: Use the analytics dashboard to monitor team performance, quality scores, and gain insights from customer conversations through natural language processing. Configure security settings: Set up security features like SSO, SCIM, and MFA if needed. Configure PII redaction and other security policies according to your requirements.
Sapling FAQs
1.What is Sapling?
Sapling is a language model copilot that integrates with messaging platforms and CRMs to help customer-facing teams compose personalized responses more efficiently. It provides real-time suggestions, autocomplete features, and response templates to improve response quality and productivity.
2.What are the main features of Sapling?
The main features include: Sapling Suggest™ for retrieving relevant responses from a team response bank, Autocomplete Everywhere™ for deep learning-powered autocomplete suggestions, snippet macros for quick insertion of common responses, grammar checking that catches 60% more issues than other tools, and conversational insights for coaching teams.
3.How secure is Sapling?
Sapling offers enterprise-grade security with features like: private cloud hosting, TLS and AES-256 data encryption, PII redaction capabilities, self-hosted/on-premises deployment options, Single Sign-On (SSO), SCIM, and Multi-Factor Authentication (MFA).
4.How long does it take to set up Sapling?
Sapling offers a two-click installation process with onboarding typically taking less than 10 minutes. Teams see greater than 90% adoption from members.
5.What benefits can teams expect from using Sapling?
According to data, teams using Sapling saw improvements in First Response Time (FRT) from 60.9 hours to 39.4 hours, and Customer Satisfaction (CSAT) increased from 59% to 67% within 90 days of implementation.
6.Where is Sapling headquartered?
Sapling.ai is located in San Francisco, California, United States.
Comment
I want to comment
message
Nova Echo AI

Nova Echo AI

Nova Echo AI is a game-changing AI communication platform that personalizes and scales customer interactions for sales, capable of making 1800 calls/min in 12 languages.

favorite
Nova Echo AI
Free
#AI Chatbot#AI Customer Service Assistant#AI Lead Assistant#Sales Assistant#AI CRM Assistant
Abacus.AI

Abacus.AI

Abacus.AI is the world's first AI-assisted end-to-end data science and MLOps platform that enables organizations to build and deploy custom AI systems and agents using state-of-the-art LLMs and machine learning capabilities.

favorite
Abacus.AI
Free Trial
#Large Language Models (LLMs)#AI Chatbot#AI Customer Service Assistant
Gong - Revenue Intelligence Platform

Gong - Revenue Intelligence Platform

Gong is an AI-powered revenue intelligence platform that captures customer interactions, analyzes them using advanced AI, and delivers actionable insights to boost sales performance and revenue growth.

favorite
Gong - Revenue Intelligence Platform
Free
#AI Customer Service Assistant
Durable AI Website Builder and Small Business Software

Durable AI Website Builder and Small Business Software

Durable is an AI-powered website builder and small business software suite that allows** entrepreneurs** to create professional websites, manage customers, and grow their business in minutes without coding skills.

favorite
Durable AI Website Builder and Small Business Software
Free Trial
#AI Website Builder#AI CRM Assistant
Re:amaze

Re:amaze

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses that combines multiple communication channels into one seamless interface.

favorite
Re:amaze
Free
#AI Chatbot#AI Customer Service Assistant
Tictuk

Tictuk

Tictuk is an innovative omnichannel ordering and marketing platform that enables businesses to accept orders and engage customers through chat, web, and social media channels.

favorite
Tictuk
Free
#AI Customer Service Assistant#AI E-commerce Tools
ActiveCampaign AI

ActiveCampaign AI

ActiveCampaign AI is an integrated artificial intelligence solution that helps businesses drive better campaign performance, analyze customer behavior, and create personalized experiences across marketing automation, email marketing, and CRM.

favorite
ActiveCampaign AI
Free
#AI Email Writer#AI Email Marketing#AI CRM Assistant#Digital Marketing Generator#Newsletter Assistant#AI Landing Page Builder
Mobicip Parental Control App

Mobicip Parental Control App

Mobicip is a comprehensive parental control app that allows parents to limit screen time, filter content, monitor social media, track location, and more across multiple devices and platforms.

favorite
Mobicip Parental Control App
Free
#AI Customer Service Assistant#Parenting
ZeroGPT

ZeroGPT

ZeroGPT is a comprehensive AI content suite featuring a highly accurate AI detector tool that analyzes text to determine whether it was written by AI (like ChatGPT, GPT-4, Gemini) or humans, along with additional features like summarization, paraphrasing, translation and grammar checking capabilities.

favorite
ZeroGPT
Free
#AI Grammar Checker#AI Detector#AI Email Writer
Chatbond - AI Chatbot Builder

Chatbond - AI Chatbot Builder

Chatbond is a powerful AI chatbot builder that allows businesses to create GPT-driven chatbots to instantly respond to customers, with features like multi-source data import, customization, and integrations.

favorite
Chatbond - AI Chatbot Builder
Free
#AI Chatbot#AI Customer Service Assistant#AI Knowledge Management
Superhuman Email

Superhuman Email

Superhuman is an AI-powered email client that promises to be the fastest email experience ever made, offering features like split inbox, keyboard shortcuts, and AI assistance to help users save time and be more productive.

favorite
Superhuman Email
Free
#AI Email Writer#AI Task Management
HubSpot

HubSpot

HubSpot is an all-in-one AI-powered customer platform that provides marketing, sales, service, operations, and website-building software to help businesses grow.

favorite
HubSpot
Free
#AI Customer Service Assistant#AI CRM Assistant
tawk.to

tawk.to

tawk.to is a 100% free live chat software that allows businesses to monitor and chat with visitors on their website or from a customizable page.

favorite
tawk.to
Free
#AI Customer Service Assistant#AI CRM Assistant
Klaviyo

Klaviyo

Klaviyo is an intelligent marketing automation platform that unifies customer data and powers personalized email, SMS, and other digital marketing campaigns.

favorite
Klaviyo
Free
#AI Customer Service Assistant#AI Email Marketing
Pi

Pi

Pi is a personal AI chatbot designed to be a supportive, smart, and always-available companion for conversation, advice, and answers.

favorite
Pi
Free
#AI Chatbot#AI Customer Service Assistant
Intercom

Intercom

Intercom is a complete AI-first customer service platform that provides instant support with an AI agent, AI assistance for support agents, and AI insights for support leaders.

favorite
Intercom
Free
#AI Chatbot#AI Customer Service Assistant
Bark

Bark

Bark is an advanced parental control app that uses AI to monitor children's online activities, manage screen time, filter content, and track location across multiple devices and platforms.

favorite
Bark
Free
#AI Customer Service Assistant#Parenting
Chaport

Chaport

Chaport is an all-in-one customer messaging platform that combines multi-channel live chat, chatbots, knowledge base, and integrations to enhance customer support and sales.

favorite
Chaport
Free
#AI Chatbot#AI Customer Service Assistant
Recruit CRM

Recruit CRM

Recruit CRM is an all-in-one, AI-powered Applicant Tracking System (ATS) and Customer Relationship Management (CRM) software designed to streamline and automate the recruitment process for agencies.

favorite
Recruit CRM
Free
#AI CRM Assistant#AI Recruiting
DeepSeek

DeepSeekEditor's Choice

DeepSeek is an advanced AI company developing powerful language models for coding, content creation, and general conversation with state-of-the-art performance in both open-source and commercial applications.

favorite
DeepSeek
Free
#AI Chatbot#AI Code Assistant#AI Code Generator#AI Code Refactoring