Tictuk is a technology company that has created a hybrid online ordering and marketing platform. It allows businesses to seamlessly turn their websites into e-commerce stores with integrated chat assistants, while also enabling ordering through various social media and messaging channels like WhatsApp, Facebook Messenger, SMS, and more. Founded in 2016 and acquired by Yum! Brands in 2021, Tictuk's solution is used by major restaurant chains and brands worldwide to streamline the ordering process and enhance customer engagement.

Tictuk is an innovative omnichannel ordering and marketing platform that enables businesses to accept orders through various channels including chat, social media, web, and advertisements. It offers features like instant checkout, chat shop for websites, retargeting, customer analysis, and live order monitoring. The platform aims to streamline the ordering process, increase conversions, and create personalized shopping experiences for customers. Instant Checkout: Allows customers to place orders directly through ads or social posts in less than two clicks, streamlining the purchase process. Chat Shop for Web: Transforms websites into e-commerce stores with integrated chat assistants, enabling seamless online ordering. Retargeting: Enables businesses to retarget customers from websites and social media, connecting with instant checkout for effective marketing campaigns. Live Order Monitoring: Provides real-time visibility into customer orders, interactions, and behaviors, allowing for immediate customer service and troubleshooting. Multi-platform Integration: Works across various social media, messaging, and chat platforms, providing a unified ordering experience for customers.

Restaurant Chain Online Ordering: Enables fast-food chains like Pizza Hut to accept orders through social media and messaging apps, increasing market share and customer loyalty. Retail E-commerce Enhancement: Allows retail businesses to add chat-based ordering and customer service to their existing websites, improving conversion rates. Social Media Marketing Campaigns: Facilitates direct purchasing from social media ads and posts, turning social engagement into immediate sales opportunities. Customer Service Improvement: Provides businesses with tools for real-time order monitoring and customer interaction, enhancing overall service quality.

Increases conversions by simplifying the ordering process Offers multi-channel integration for a unified customer experience Provides valuable customer analytics and real-time monitoring

May require significant changes to existing business processes Potential privacy concerns with extensive customer data collection

Join TicTuk: Sign up for TicTuk and integrate it with your business. They offer fast and seamless integration to start accepting orders from Facebook, social chat, ad campaigns, and your website. POS integration and custom options are available for large chains. Upload Your Catalog: Upload your product catalog or menu using TicTuk's simple interface. You can easily manage your information as needed. Alternatively, TicTuk can integrate with your existing API. Set Up Marketing Campaigns: Use TicTuk's marketing platform to create targeted campaigns. This includes retargeting ads, lead generation, shopping links, and scan-to-shop QR codes. Enable Chat Features: Activate TicTuk's chat pop-up shop on your website to turn it into an ecommerce store with an intelligent chat assistant. This allows customers to place orders directly through chat. Monitor Orders in Real-Time: Use the live order monitoring feature to track customer actions, including products clicked, interests, and abandoned carts. This allows you to provide real-time customer service. Analyze Customer Data: Utilize TicTuk's analytics and reporting tools to gain insights into customer behavior and optimize your marketing strategies. Engage Customers: Use TicTuk to proactively send alerts, notifications, coupons, and deals to customers. Respond to inquiries in real-time to increase engagement.